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Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can't offer you a refund. Exception: All orders placed from November 1 until Christmas are eligible to be returned until January 25. To be eligible for a return, your item must be unused and in the same condition that you received it with all tags in place. It must also be in the original packaging. Footwear must be returned in a box or shipping bag and the shoebox itself cannot be taped.
Return and Reorder. Simply return the unwanted item using our return method below and place a separate order for the item you'd like in exchange. Your return will be refunded minus the cost of your return label when it is received and your new order will ship out when it is placed.
SHIP YOUR RETURN:
Simply package your return with a copy of your invoice, then attach your label to the outside of your package. USPS returns can be dropped off at your local Post Office. UPS returns can be given to your UPS delivery driver or dropped off at your local UPS Store or UPS Access Point.
Once your return is received, inspected and approved, we will process a refund minus original shipping and return costs to your original payment method and you will receive a refund confirmation by email. The original cost of shipping is non-refundable and the cost of your return label will be deducted from your refund. Please allow 3-5 business days for your refund to post to your account.
Note: If a return is not in condition to resell as new, tags are not in place, or shoebox is taped, only a partial refund may be granted or your return may be refused. We'll email you with any details.
GET YOUR RETURN LABEL:
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