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Returns & Exchanges


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


The buyer is responsible to cover the cost of return shipping.

To return your product, please mail your product to:

Country Traditions LLC
2327 Curryville Road
Martinsburg PA, 16662, USA

You will be responsible for selecting your carrier, paying for your own shipping costs, and printing your label for returning your item. Shipping costs are non-refundable.

If you are returning an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Footwear must be packaged to return in a separate box or separate shipping bag and the original shoebox must be in condition to resell as new.

To complete your return, we require a receipt or proof of purchase included in the return package.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • If only a partial refund will be granted, we will email you and let you know.

Once your return is received, inspected and approved, we will process a refund to your original payment method and you will receive a refund receipt by email. Normally refunds will show in your bank account within 3-5 business days. The original cost of shipping is non-refundable.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

The easiest and fastest way to exchange a product is to return the unwanted item and place a separate order for the item you'd like to exchange it for. Your return will be refunded when it is received and your new order will ship out within 24 hours or less in most cases.

Sale items:
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

All payments are refunded to the original method of payment.

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Returns Accepted Within 30 Days

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