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Traditions VIP FAQ

Traditions VIP Change Details

US Mail birthday and anniversary cards are changing to email because of the high cost of printing and postage.
Sign up at: http://traditionsweb.com/cms/about/vip-signup/

If guests sign up online, they will have more benefits than by using the past mail system.
Guests can update their account information (address/phone/email) or check the status on any of their VIP bonus plans 24/7 by themselves online, hassle-free, by logging in to your account using your email address. The VIP plan will have other bonus plans added in the future so the member will get even more benefits

FAQ’s

Can I still be a VIP member if I don’t have a computer?

Yes, you can still be a member and get all the benefits of a VIP member. Simply have a friend with a computer create an email address for you and sign you up. Even though you will be emailed the birthday and anniversary benefits at the new email address your friend created for you, you do not need to bring the email to the restaurant. Simply arrive at the restaurant on your special day, give your server your name, and you will receive the benefit.

What if I don’t have a friend with a computer?

Go to a public facility such as a library, airport, or hotel to sign up using a public computer. If you are not computer literate, take someone with you to the public facility that knows how to use a computer.

Do I need to bring the email birthday and anniversary coupons into the restaurant to be eligible to receive the benefits?

No, you do not need to bring them in. If you had a friend sign up for you and you do not have easy access to a computer or your email, you may arrive at the restaurant anytime from the day of your birthday/anniversary and up to 30 days after your day, and provide your full name and birth/anniversary date, phone number and address, and your server will look you up on the POS terminal, and if you are in the system, you are eligible to receive the benefits.

What are the benefits of signing up?

These are the benefits of being a VIP member:

  • A birthday e-mail in your inbox for a FREE dinner (must be of equal or lesser value) on your birthday
  • An anniversary e-mail in your inbox for 25% off your tab
  • Our e-Newsletter in your inbox with the current promotions and the latest specials.
  • VIP Promotion on Weekday Breakfast Special, Buy 4 breakfasts get one free. ($5 value)
  • Check your gift card balance, or any other balance on your VIP account

I signed up and created my password, but my password doesn’t work any more, what can I do to log back in?

You may click on the “Forgot Password” link and you will receive a new password by email. If you still have issues logging in, using the “Contact Us” link on our website, enter your name and email and submit your situation and we will reset your password and provide it to you so you can log back in to your account.

I was sent an email asking me to update my profile, but I cannot log in with the temporary password provided. What should I do?

Using the “Contact Us” link on our website, enter your name and email and submit your situation and we will reset your password and provide it to you so you can log back in to your account.

I’m trying to setup an account for my spouse and we share an email, and the system says my email address is already used for another account, what can I do so I can sign up my spouse?

Each member must have their own email address to sign up. If your spouse does not have an email address, you must create a new email address for your spouse and use the new email address to sign up your spouse. If you do not know how to create an email address, contact your service provider and ask them to create an email address for you.

The sign up portal says I have a Loyalty Card on my account, what does that mean?

Our system uses a 14 digit number that is assigned to you when you sign up, and has the option to use physical cards for the members, hence the “Loyalty Card”. Traditions Restaurant opted out of the physical card that can be provided to the member and refers to the number as a “Virtual Card Number” instead of using the physical cards. Traditions VIP members will not have a physical card.

     

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